Work Selected projects Research, strategy, service design, and implementation across enterprise programs, digital banking, and emerging technology. Professional & strategic work 01 · 2024Banco PichinchaCX strategy · Research · Digital engagement 02 · 2024 to 2025Madeval CRMService design · CX transformation · Operations 03 · 2025Madeval WebsiteProduct Design · UX Research · Digital Transformation 04 · 2024TonguestenAI · Product innovation · Rapid prototyping Earlier & academic work BPI ChainResearch · Product strategy · Emerging technology MeliResearch · Product concept · AI & AR TarinResearch · Mobile product · Cycling